Question 1

What is a 24/7 SOC for small business?

Accepted Answer

It is a security operations team that watches your environment around the clock, investigates suspicious activity, and takes response action. HELM makes that service accessible to small and mid-sized businesses without requiring an internal SOC.

Question 2

Is HELM a managed detection and response service?

Accepted Answer

Yes. HELM combines CrowdStrike Falcon and Falcon Complete with email, identity, and SIEM capabilities, then gives you the people and operating process to turn detections into response.

Question 3

Will my team be flooded with alerts?

Accepted Answer

No. The SOC handles investigation and triage first. You receive a clear case when there is something meaningful to know or a decision that needs your input.

Question 4

What happens during an incident?

Accepted Answer

Analysts investigate, contain, and remediate according to the coverage plan. You get a plain-language case with the timeline, actions taken, affected systems, and recommended next steps.