Question 1

How much does cybersecurity cost for a small business?

Accepted Answer

HELM endpoint coverage starts at $9.45 per endpoint per month, with email security from $7.50 per mailbox per month. Your estimate depends on endpoint and mailbox counts, with no platform fees.

Question 2

What does managed cybersecurity include?

Accepted Answer

HELM Managed pairs CrowdStrike Falcon endpoint protection with Falcon Complete 24/7 SOC monitoring, investigation, and remediation. Email and identity protection can extend coverage beyond the device.

Question 3

Is CrowdStrike Falcon suitable for small businesses?

Accepted Answer

Yes. HELM uses the same CrowdStrike Falcon platform trusted by large enterprises, then adds the managed operation, plain-language cases, and response workflow a small business needs.

Question 4

Do I need a security team to use HELM?

Accepted Answer

No. Falcon Complete analysts do the watching, hunting, investigation, and remediation around the clock. Your team gets clear cases and reports instead of an alert queue.

Question 5

Does HELM provide 24/7 SOC monitoring?

Accepted Answer

Yes. Falcon Complete analysts monitor, hunt, investigate, and remediate threats 24/7, including nights, weekends, and holidays.

Question 6

Does email security require an MX record change?

Accepted Answer

No. HELM email security connects to Microsoft 365 or Google Workspace by API, so you can start in monitor mode without changing mail flow.

Question 7

What is included in the $9.45 endpoint price?

Accepted Answer

The starting endpoint rate covers CrowdStrike Falcon NGAV and EDR within the applicable HELM plan. Review current plan details and billing options on the pricing page for the complete comparison.

Question 8

How quickly can a small business be protected?

Accepted Answer

Most environments can be protected in 30 minutes or less. Falcon deploys to endpoints and email security connects by API without an MX record change or downtime.

Question 9

What happens if we get breached?

Accepted Answer

The SOC remediates threats as they're detected — most incidents end before they become breaches. If something does get through, HELM already has the case open: what happened, what's affected, what's been done, with a full timeline you can hand to your insurer or customers.

Question 10

Is there really a breach warranty?

Accepted Answer

Yes — CrowdStrike's Falcon Complete Warranty is automatically included with the active Falcon Complete subscription inside every HELM Managed and Elite plan. It covers ransomware incidents at $2,000 per impacted covered endpoint, up to $1M — or up to $2M with identity threat protection, which is standard on HELM Elite. Subject to CrowdStrike's warranty terms.